We won’t overwhelm you with tens of options, here are 5 user onboarding tools we think are the best for creating seamless, effective onboarding experiences.
What Are User Onboarding Tools?
User onboarding tools are designed to help new users understand and start using a product effectively. They provide guidance through features like interactive product tours, step-by-step checklists, and helpful in-app messages. The goal is to make the onboarding process smooth and straightforward so users can quickly see the value of the product.
But what are the best tools for user onboarding? That’s a tricky question because the best tool often depends on your specific needs and goals. With so many options available, it can feel overwhelming to choose the right one. To simplify things, we’ve narrowed it down to our top five picks. These tools stand out for their ease of use, versatility, and ability to deliver great onboarding experiences. Let’s take a closer look!
Userpilot is a no-code onboarding platform designed to help businesses create personalized, in-app user experiences. Whether you’re looking to guide new users through your product with interactive walkthroughs or collect feedback through built-in surveys, Userpilot has you covered.
Userpilot excels at giving product teams the tools they need to guide users effectively, all while offering robust analytics to measure progress. It’s particularly ideal for SaaS businesses that want to deliver personalized onboarding without requiring developer involvement.
Plans start at $249/month, with more advanced tiers available for larger teams and businesses needing additional features.
Appcues is a powerful no-code platform that allows businesses to create and implement in-app onboarding experiences with ease. It’s designed to help product teams deliver guided tours, announcements, and surveys that improve user engagement and adoption.
Appcues is especially suited for teams that value flexibility and customization. Its user-friendly interface makes it accessible even to non-technical teams, enabling faster implementation of onboarding solutions.
Appcues starts at $249/month for the Essentials plan, which includes basic onboarding features like product tours. For advanced features like checklists and deeper analytics, the Growth plan starts at $879/month.
Pendo is an all-in-one platform that combines user onboarding with robust product analytics and feedback collection. It’s a great option for businesses looking to understand user behavior while providing in-app guidance to improve adoption.
Pendo is ideal for businesses that want to pair onboarding with in-depth analytics. Its ability to analyze user journeys while providing tailored guidance makes it a powerful tool for improving user activation and retention.
Pendo’s pricing is available upon request, but reviews suggest plans start at $20,000 annually for a single product. A free version is available for startups, supporting up to 500 monthly active users.
Intercom is a versatile customer messaging platform that also offers onboarding features through its Product Tours add-on. It’s a great option for businesses looking to combine onboarding with customer support and engagement tools.
Intercom is perfect for businesses that want an all-in-one solution for onboarding, customer support, and engagement. Its integration of live chat, email, and product tours makes it a flexible choice for improving the user journey.
Intercom’s Starter plan begins at $74/month, but access to Product Tours requires the add-on, which starts at $199/month. Pricing increases with additional features and users.
Hotjar is a popular tool for analyzing user behavior through heatmaps, session recordings, and feedback surveys. While not exclusively an onboarding tool, it plays a crucial role in identifying friction points and optimizing the onboarding process.
Hotjar provides a deep understanding of how users interact with your product, making it easier to refine your onboarding experience. Its combination of qualitative and quantitative data ensures you can address user needs effectively.
Hotjar offers a free plan that covers up to 2,000 page views per day. Paid plans start at $39/month, providing additional features like unlimited recordings and advanced filtering.
We’ve only scratched the surface with these five tools, but there are plenty more options out there, each tailored to different needs and goals. If you haven’t found the perfect fit for your business yet, don’t worry- there’s a solution for everyone.
Feel free to book a free consultation with one of our experts, and together we’ll help you find the right tool to create a seamless onboarding experience for your users. Let’s work together to ensure your users feel confident, supported, and ready to succeed with your product.
User onboarding tools are software solutions designed to help new users learn and adapt to a product or service. They typically include features like guided tours, interactive tutorials, checklists, and feedback surveys to ensure a smooth onboarding experience.
These tools help reduce user confusion, increase engagement, and improve retention by ensuring users understand your product’s value quickly. A great onboarding experience can lead to higher customer satisfaction and long-term success.
Start by identifying your specific needs—such as whether you need in-app guides, analytics, or feedback tools. Consider your budget, team size, and technical expertise. Tools like Userpilot and Appcues are great for no-code solutions, while platforms like Pendo offer advanced analytics for larger enterprises.